Our standard
The Surface Magic Standard
Every Repair. Every Customer. Every Time.
The standard is how we work, not a promise about outcomes. Suitability is always assessed first, and we do not offer guarantees or fixed response times.
The Surface Magic Way
Six behaviours behind every visit
- 01Listen first
- 02Advise honestly
- 03Prepare properly
- 04Repair with precision
- 05Finish with pride
- 06Leave a lasting impression
Ten standards
What every customer and site should expect
- 01Arrive on time
- 02Appear professional
- 03Respect the property or site
- 04Communicate clearly
- 05Protect surrounding areas
- 06No shortcuts
- 07Inspect the repair
- 08Leave the area clean
- 09Check customer/site satisfaction
- 10Represent the brand with pride
White glove service protocol
From enquiry to aftercare
01
Enquiry
We review your details and photographs, ask for anything missing and confirm whether the item is suitable for repair.
02
Preparation
The visit is planned around access and occupancy. Materials, colours and equipment are prepared for the specific item.
03
Protection
Surrounding areas, fittings and floors are covered and protected before any work begins.
04
Repair
The repair is carried out with careful colour, texture and finish matching, without shortcuts.
05
Inspection
The finished repair is inspected in natural light and reviewed against the surrounding surface.
06
Handover
The area is left clean, the work is walked through with the customer or site contact, and satisfaction is checked.
07
Aftercare
We explain how to look after the repaired surface and remain available if you have questions afterwards.
Timescales depend on the item, the material and site access, so visits are agreed with you rather than promised in advance.
Why Replace When You Can Repair?
Put the standard to work on your repair
Send the details and photographs of the damage and we will assess whether repair is suitable and explain the next step.
Office enquiries: Monday to Friday, 9:00am to 3:00pm